EN: PRIVACY POLICY

This Privacy Policy describes how the website luggagedropnow.cz (hereinafter referred to as “we”) collects, uses, and protects your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Czech Act No. 110/2019 Sb., on the processing of personal data.

1. DATA CONTROLLER

The controller of your personal data is:

• Name/Entity: Quang Tung Bui

• ID Number (IČO): 26002451

• Registered Office: Komenského 84, 54957 Teplice nad Metují

• Email: luggagedropnow@gmail.com

• Website: https://luggagedropnow.cz/

2. SCOPE OF PROCESSED DATA

We process only the data necessary to provide our services:

• Identification Data: First name, last name.

• Contact Data: Email address, phone number.

• Booking Details: Number of pieces of luggage, storage duration, storage location.

• Payment Data: Payment information (processed via a secure payment gateway; we do not store your full card details).

• Technical Data: IP address, cookies.

3. LEGAL BASIS AND PURPOSE OF PROCESSING

We process your data based on the following legal grounds:

• Performance of a Contract: Necessary to fulfill your reservation and luggage storage.

• Compliance with Legal Obligations: Issuing invoices and maintaining accounting records as required by Czech law.

• Legitimate Interest: Ensuring website security and communicating with customers.

• Consent: For marketing purposes (if you subscribe to the newsletter) and analytical cookies.

4. DATA RETENTION PERIOD

• Data for contract performance is stored for the duration of the contractual relationship and subsequently for the duration of the statutes of limitation (usually 3 years).

• Accounting documents (invoices) are stored for 10 years, as required by the Czech VAT Act.

• Marketing data is stored until you withdraw your consent.

5. RECIPIENTS OF PERSONAL DATA

Your data may be transferred to the following entities:

• Partners (Storage Points): Operators of the locations where you store your luggage (only for identifying your reservation).

• IT Service Providers: Hosting, web analysis tools (e.g., Google Analytics).

• Payment Gateways: For secure processing of your payments.

• State Authorities: In cases where we are obliged to do so by law.

6. YOUR RIGHTS

Under the GDPR, you have the following rights:

• Right of Access: You can ask what data we process about you.

• Right to Rectification: You can request the correction of inaccurate data.

• Right to Erasure (“Right to be Forgotten”): If the data is no longer needed or you withdraw consent.

• Right to Restriction of Processing.

• Right to Data Portability.

• Right to Object to processing based on legitimate interest.

If you believe that we are processing your data in violation of the law, you have the right to lodge a complaint with the supervisory authority:

The Office for Personal Data Protection (Úřad pro ochranu osobních údajů – ÚOOÚ)

Pplk. Sochora 27, 170 00 Praha 7, Czech Republic

Web: www.uoou.cz

7. COOKIES

Our website uses cookies. Upon your first visit, you have the option to choose which cookies (except for necessary ones) you allow. You can change these settings at any time in your browser.

8. SECURITY

Your data is secure. We use the encrypted HTTPS (SSL) protocol and modern technical security measures to prevent leakage or misuse of your personal data.