Frequently Asked Questions
1. Do I need to book in advance?
Yes. To guarantee availability and ensure your luggage is covered by our protection plan, all bookings must be made online through our website.
2. Can I pay in cash at the drop-off location?
No. All payments must be processed through our website. Paying cash directly to our partners is a violation of our terms of service, and doing so will void your insurance coverage in the event of an incident.
3. What if I arrive late or want to pick up my items early?
You can collect your luggage at any time during the partner’s operating hours. If you arrive later than your scheduled time, please check the location’s closing time on our website to ensure they are still open.
4. Is my luggage safe?
Absolutely. We carefully vet our partners, selecting only reputable hotels and shops with dedicated storage areas. Additionally, every item booked through our system is protected for up to [500Eur] .
5. Do I need to lock my suitcase?
Yes, we strongly recommend that you always lock your luggage. If your bag doesn’t have a lock, you should use a zip tie or a security seal for maximum peace of mind.
6. Do I need to print a receipt?
No, that’s not necessary. Simply show your QR code or booking confirmation on your phone to the staff at the drop-off point.
7. Are there any size limits for luggage?
Luggage Drop Now accepts all sizes, from handbags and suitcases to large backpacks. However, if you wish to store oversized items (such as bicycles or surfboards), please contact us in advance.
8. What items am I allowed to store?
You can store most personal belongings. However, we strictly prohibit: explosives, weapons, illegal drugs, perishable food, pets, and high-value items such as diamonds or large amounts of cash.
9. Can I cancel my booking?
Yes. You can cancel your booking through your personal account on our website.
10. What is the refund policy?
If you cancel at least 24 hours before your scheduled time, you will receive a 100% refund. For cancellations made within 24 hours, refunds will be reviewed based on the specific policy of your chosen service package.
11. How do I find the storage location?
Once your booking is confirmed, you will receive the exact address, directions, and contact phone number of the location via email.
12. What if I can't find the location?
Don’t worry! Just call the Luggage Drop Now support hotline listed on our website, and our staff will be happy to guide you.