We understand plans change, so any booking can be cancelled before the drop-off window begins. When cancelling, you’ll have two options: a 50% refund or a 100% coupon for future bookings. This policy is in place because your reservation holds a space another customer could have used.
To cancel your booking, log into your account and find the booking you’d like to cancel under ‘My Bookings’. We cannot offer refunds after the drop-off time has passed unless under special circumstances, such as a delayed flight or if you made a booking in error and created a new one. In these cases, please email luggagedropnow@gmail.com with documentation (e.g., a flight delay screenshot or new booking ID), and we will review your request.