LuggageDN

Menu
LUGGGE
Menu
PARTNERS
Menu
LEGAL
Menu
LUGGGE
Menu
PARTNERS
Menu
LEGAL
Menu

Terms & Conditions

TERMS & CONDITIONS – LUGGAGE DROP NOW

These Terms and Conditions govern the relationship between the service operator, Quang Tung Bui, ID (IČO): 26002451, with its registered office at Komenského 84, 54957 Teplice nad Metují (hereinafter referred to as the “Operator” or “Merchant“), and the customer who utilizes the short-term luggage storage service via the website luggagedropnow.cz. By using our services, you agree to comply with the following terms.

1. Our Services

luggagedropnow.cz provides an online platform connecting customers with verified partners (hotels, shops, offices). The Operator (Merchant) is fully responsible for coordinating transactions, managing bookings, and providing customer support.

2. Booking and Payment Process

  • Booking: All bookings must be made online via the luggagedropnow.cz website.

  • Payment: Customers pay 100% of the fee in advance through an integrated payment gateway. The Merchant is the entity responsible for processing these payments.

  • Confirmation: Upon successful payment, the customer will receive a confirmation code/QR code, which serves as the only valid document for dropping off and picking up the luggage.

3. Luggage Regulations

We do not accept for storage: live animals, perishable food, drugs, weapons, explosives, flammable materials, cash, expensive jewelry, or personal documents. The Merchant and its partners reserve the right to refuse service if a security breach is suspected.

4. Drop-off and Pick-up Times

Customers must adhere to the opening hours of the selected location. Luggage not picked up within 14 days without prior notice will be considered abandoned. The customer is obliged to inspect their luggage upon pick-up; subsequent claims will not be accepted.

5. Cancellation and Refund Policy

  • Cancellation more than 24 hours in advance: 100% refund (may be reduced by transaction fees).

  • Cancellation less than 24 hours in advance or No-show: No refund.

  • Refund Processing: The Merchant is fully responsible for handling all cancellation (refund) requests. Refunds are issued back to the same card/account from which the payment was received within 7 working days.

6. Liability and Insurance

The maximum compensation for damage or loss of luggage is limited to €800 per item. We are not liable for cosmetic defects (scratches) or events of force majeure.

7. Complaints and Dispute Resolution

The Operator (Merchant) is the sole and fully responsible entity for resolving all claims, complaints, and disputes arising in connection with the provided service.

  • Any damage must be reported immediately upon pick-up at the storage location.

  • In the event of a complaint, the customer shall contact the Merchant directly via email: luggagedropnow@gmail.com.

8. Data Protection (GDPR)

Personal data is processed in accordance with GDPR regulations. Details are provided in the Privacy Policy section on our website.

9. Governing Law

These terms are governed by the laws of the Czech Republic. All disputes will be resolved by the competent courts in the Czech Republic.

Contact Information:

  • Operator (Merchant): Quang Tung Bui

  • ID (IČO): 26002451

  • Web: luggagedropnow.cz

  • Email: luggagedropnow@gmail.com

  • Hotline: +420 774 766 668

TERMS AND CONDITIONS OF SERVICE – LUGGAGE DROP NOW

Welcome to Luggage Drop Now. By using our website and services, you agree to comply with and be bound by the following terms and conditions.

1. DEFINITIONS

  • Luggage Drop Now: The platform provider connecting users with storage locations.

  • Storage Partner: Shops, hotels, or agencies that partner with us to store luggage.

  • Customer: Any individual using the service through the website.

2. OUR SERVICE

Luggage Drop Now provides an online platform that allows Customers to find and book luggage storage at our Storage Partners. We act as an intermediary and do not directly manage these locations.

3. BOOKING AND PAYMENT PROCESS

  • Booking: Customers must book in advance via the website to ensure service availability and insurance coverage (if applicable).

  • Payment: All transactions must be made online through the payment gateways integrated on the website.

  • Confirmation: After a successful booking, the customer will receive a QR code or confirmation code. You must present this code when dropping off and picking up your luggage.

4. PROHIBITED ITEMS

Customers agree NOT to store the following items:

  1. High-value items: Cash, precious stones, antiques, negotiable documents (passports, land titles, etc.).

  2. Prohibited substances: Drugs, narcotics, contraband.

  3. Hazardous materials: Explosives, weapons, toxic chemicals, compressed gas cylinders.

  4. Perishables: Fresh food, live animals.

  5. Malodorous items or items that affect the surrounding environment.

5. CUSTOMER RESPONSIBILITIES

  • Seal or lock your luggage before drop-off.

  • Inspect the condition of your luggage immediately upon pick-up. Any claims made after leaving the storage location will not be processed.

  • Pick up luggage on time as registered. If you are late, you may be required to pay additional fees according to the Partner’s policy.

6. CANCELLATION POLICY

  • Cancellation more than 24 hours in advance: 100% refund (or according to specific package rules).

  • Cancellation within 24 hours or “No Show”: Non-refundable.

7. LIMITATION OF LIABILITY AND INSURANCE

  • Compensation Limit: In the event of loss or damage caused by the Storage Partner’s fault, the maximum compensation will follow Luggage Drop Now’s insurance policy maximum [500 EUR] per piece of luggage).

  • We are not responsible for internal damage (mechanical or electronic failure) if the exterior of the luggage shows no signs of physical impact.

8. RIGHT TO REFUSE SERVICE

Storage Partners have the right to refuse luggage if:

  • The luggage does not match the description or exceeds the specified size.

  • The luggage shows signs of containing prohibited or dangerous substances.

  • The Customer exhibits inappropriate behavior.

9. PRIVACY POLICY

We are committed to protecting your personal information in accordance with our Privacy Policy. This information is used solely for the purpose of providing the service.

10. AMENDMENTS TO TERMS

Luggage Drop Now reserves the right to update these terms at any time without prior notice. Your continued use of the service constitutes acceptance of those changes.

Contact Information: If you have any questions, please contact us via:

    • Website: luggagedropnow.cz

    • Email: luggagedropnow@gmail.com

    • Hotline: +420 774766668